Frequently Asked Questions:

1. Are all of your items handmade?
2. Do you ship internationally?
3. Do you combine shipping?
4. Do you take custom orders?
5. What currency do you use?
6. How do I pay and do you take credit cards?
7. Would you consider Layby or Layaway?
8. Do you accept returns?
9. Will my details be given to a third party?

1. Are all of your items handmade?

Unless otherwise noted in the item description, yes all items are handmade by me.

2. Do you ship internationally?

Yes, we gladly ship internationally. We use Australia post Airmail with the option of insurance. Insurance is recommended on most items but is optional.

3. Do you combine shipping?

Yes, the shipping cost is calculated automatically based on the total weight of your basket. We input a weight amount for each item then it is calculated at the checkout. We use Australia post and are guided by their weight charges.

4. Do you take custom orders?

Yes, we love custom orders and we are only too happy to work with you to create something unique just for you.

5. What currency do you use?

We are based in Australia, so all prices are in Australian dollars. Please use the Currency converter provided on the left of screen to work out the currency conversion for your own country.

6. How do I pay and do you take credit cards?

If you are an Australian resident and would prefer to do a direct bank deposit just email me for the details. Otherwise, we accept any major credit card through the Paypal checkout system. Paypal is a very trusted and secure online payment system and is used, worldwide, by millions of users. Once you have chosen an item you will be directed through to Paypal. Then it’s a simple prompted process to pay. Even if you are not signed up with Paypal you can still use this easy and secure system with your credit card.

7. Would you consider Layby or Layaway?

Yes, we do. We require a non-refundable 20% deposit then full payment within 8 weeks of purchase.

8. Do you accept returns?

Our aim is for you be 100% happy with your purchase. If you find that the item was not as we described then please send it back to us for a full refund of the purchase price. However, we will not refund any shipping expenses so please choose wisely.

9. Will my details be given to a third party?

Absolutely not. We regard personal information as private. Your personal information will go no further than Our Shabby Cottage.